FAQ
When can I expect to receive my order?
To keep our prices as low as possible, Demodita ships products directly from the manufacturer or supplier. Delivery times may therefore be a bit longer than usual. Order processing takes about 1 to 2 business days. The average delivery time is 2 to 4 business days.
The expected delivery date has passed, what is the status of my order?
In most cases, orders are delivered on time. Unfortunately, delays can occur. Have you waited 3 days beyond the initial delivery date without receiving your order? Please send an email to: info@demodita.com
What are the shipping fees?
When you order from Demodita, you always benefit from free shipping.
How can I pay for my order?
Demodita always offers secure payments. We use the most common payment methods: Visa, Mastercard, Maestro, Apple Pay, Google Pay, and credit card.
I am missing some products, how is that possible?
Some orders are shipped in multiple packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order several items at the same time, they may not arrive together.
No worries, your order is being processed. The rest of your order will normally be delivered within 1 to 3 business days.
What should I do if I receive a damaged package?
Unfortunately, it is possible that your order was damaged during delivery. As a customer, there is obviously nothing you can do about it. In this case, please contact our customer service immediately by email at info@demodita.com. It is necessary to take photos of the issue and attach them to the email.
You cannot return the product without sending us photos. Without them, unfortunately, we will not be able to offer you an appropriate solution. Our customer service will process your message as soon as possible and work with you to find the best possible solution.
This applies if you bought the wrong product, it doesn’t suit you, or you no longer want it.
Please contact our customer service first (info@demodita.com). We will work together to find the best solution for you. If that doesn’t work, you will only have to pay the shipping costs to return the product to us.
Do you have other questions? Contact our customer service (info@demodita.com)
Company name: Demodita
Address: 1965 Rte de la Bridoire, 73610 Dullin, France
Email: info@demodita.com
Phone number: +33756969568
Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 4:00 PM
We strive to respond to all inquiries within 12 hours.